Frequently Asked Questions

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We have a large Master Suite that is 450 sq ft with a 13’ ceiling. Do I need two units?

This mist disperse rate of our model Dinosaur Egg is at 30-50 ml/hr, which is the largest output you can find on the market. It works well if your room size is equal to or less than 250 sq ft. If your main purpose is humidifying your room, especially if your room is larger than 250 sq ft, we would NOT recommend you purchase this diffuser.

What’s the technology do you apply on the product?

It utilizes ultrasonic technology to break up water and essential oils or aroma blends into extremely fine micro-particles, which is absorbable with our skin or inhale into our body. Besides, because of the fine particles diffusing in the air, there is no condensation in your hard surface. That reduces the chance of mold growing in your furniture or floor.

What material is it made of? Is it BPA free?

The upper part of the diffuser is made of polypropylene (PP), which is used as container material for yogurt/sour cream tubs, ketchup bottles, medicine bottles. According to researches, it is more stable and less prone to leaching when used properly. The lower base is made of Acrylonitrile Butadiene Styrene (ABS). Since the product is not made of polycarbonate plastics or epoxy resins, we would say it’s BPA free. As always, when using plastic product avoid high temperature or heat. Please do not pour hot water in the water tank.

How long is the cord? What’s the voltage?

The cord reaches roughly 5.5 ft. The cord measures about 70 inches long from the tip to the adapter.

The diffuser supports power range from 100 – 240 Volts. If you want to use it on European outlet, you may purchase US to European power plug converter. It is dual voltage (110-240).

Do I have to use 100% Natural oils?

We recommend using only 100% essential oils for two reasons, to not clog or compromise the parts inside the diffuser and because you don’t know what you are breathing in when it is not 100%. You can make blends using different 100% oils together but be careful of what additives are in the oils you use. If you are not using 100% oil, make sure to clean the diffuser often to avoid clogging and check to make sure chemicals are not ruining the inside of the tank.

I haven’t used mine for about a month. It would not turn on. Help!

First of all, the unit won’t turn on if the tank is empty.

It is possible that the unit became clogged or dry rotted if you haven’t used it for a while and did not clean it before the prolonged down time or even left water in the tank for a length of time. That is why we recommend they be cleaned before putting them away during periods of non-use. Try filling the unit with vinegar and letting it sit for a little while, then dump it and try to use it with water only so you don’t waste oil. If it still does not turn on, please contact us.

How to clean the product?

Please follow the user manual strictly for the Cleaning & Maintenance Section.

After using 5-6 times, or 2-3 days, please clean the product as follows.

  1. Unplug the unit from electric outlet and remove outer cover.
  2. Pour out any remaining water from the “DRAIN SIDE” of the tank.
  3. Unplug power cord from base of unit.
  4. Put 1 tablespoon of citric acid (sour salt) in the water tank, then add just under 100ml of warm water (up to 150 ºF). Leave for 5 minutes, and then drain from the “DRAIN SIDE” of the tank.

Customers often ask me where to buy citric acid (sour salt)?

Most of the local grocery or supermarket should have this product. We found sour salt in kosher food section of ShopRite supermarket ($2 dollar for 5.5 oz). You can order online too.

  1. Wipe with a soft cloth. Avoid Ultrasonic Vibration plate area, which can be gently cleaned with a cotton bud.

What would happen if I "forget" to clean the unit?

Two things will happen if you do not clean the unit periodically: the top of mine is getting mildew and the ceramic disk in the center of the water tank will get clogged if you are not using 100% oil, which would reduce the performance of the product and its life.

Do you provide warranty? How long is it?

We honor a six month warranty from the date of purchase. Aroma Diffuser may be returned to the manufacturer for repair of replacement due to mechanical failure or malfunction at any time within that 6 month period; provided that proof of purchase is valid. Warranty does not cover damages due to drops, wear and tear, or unintended use of the product. Warranty does not cover cosmetic appearance of the device or damaged caused by time, stains, or scar on materials.

In case it is damaged or dissembled artificially, or In case of any stain or scar on the surface, we won’t be responsible for replacement.

IMPORTANT  This warranty does not cover damages resulting from accidents, misuse, alterations, abuse, lack of reasonable care, or performance of services or repairs by an unauthorized personal or service centers. This warranty is only valid on merchandise sold by authorized retailers.

Is the egg available in any retail stores?

This dinosaur egg model is currently only available on Amazon:  http://www.amazon.com/dp/B017L6J3XK

Any retailers or distributors may send inquires to us at maxtradingusa@gmail.com.